You can return the order to our Boutique within 15 days from the date of purchase to exchange it or to obtain a voucher. Furthermore, it is possible to proceed with a return request by post by contacting our Customer Service at the address: [email protected] indicating your name, address and order number.

In case of return or exchange of a piece, please check the following steps:

Make sure your return or exchange meets the conditions below:
all returns must include the purchase receipt and must be returned in the original packaging. Place the precious you want to return in the original packaging. Place the package in a shipping box together with the complete return form and the purchase receipt. Make sure the box is sealed and well protected from shocks due to moving.

All returns and exchanges undergo a quality check before being accepted.
For more information, follow the “Terms and Conditions” or contact Customer Service by sending an email to: [email protected].